1. Who We Are

Pilgrimage Lourdes (pilgrimagelourdes.com) is a pilgrimage tour operator based in Lourdes, France. We organise expert-guided pilgrimages to the Sanctuary of Our Lady of Lourdes. You can contact our data controller at info@pilgrimagelourdes.com.

2. Data We Collect

We collect the following personal data when you submit a quote request or contact us:

Name and email address
Phone number (optional)
Travel dates, group size and pilgrimage intentions (as you provide them)
IP address and browser information (collected automatically via analytics)

3. How We Use Your Data

To respond to your quote request and provide pilgrimage planning services
To send you the information you have requested
To improve our website using anonymised analytics data (Google Analytics 4)
To comply with legal obligations

We do not sell your personal data to third parties. We do not send unsolicited marketing emails.

4. Legal Basis (GDPR)

We process your data on the following legal bases:

Contractual necessity — to fulfil your quote request and service agreement
Legitimate interest — to improve our services and communicate with enquirers
Consent — for analytics cookies (you may withdraw consent at any time)

5. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use our website. This uses cookies to collect anonymised data including pages visited, session duration and geographic region. No personally identifiable information is shared with Google through analytics. You may opt out by disabling cookies in your browser settings.

6. Data Retention

We retain your enquiry data for up to 2 years from the date of your last contact with us, or as required by applicable law.

7. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@pilgrimagelourdes.com.

8. Third-Party Services

Our website uses the following third-party services that may process your data:

Google Analytics 4 — anonymised website analytics
Wix Media CDN — image delivery

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.

10. Contact

For any privacy-related enquiries, contact us at info@pilgrimagelourdes.com or visit our contact page.