Legal Notices
Last updated: June 2026 · Pilgrimage Lourdes · contact@pilgrimagelourdes.com
Privacy Policy
1. Who We Are
Pilgrimage Lourdes operates the website pilgrimagelourdes.com. We organise pilgrimages to Lourdes, France. References to "we", "us" or "our" in this policy refer to Pilgrimage Lourdes.
2. Information We Collect
We collect information you provide directly to us when you submit an enquiry or quote request, including your name, email address, country of residence, group size, travel dates and any additional information you choose to share. We do not collect payment information directly — all payments are processed by secure third-party providers.
3. How We Use Your Information
We use the information you provide solely to respond to your enquiry, prepare and send a personalised pilgrimage quote, and communicate with you about your booking. We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Cookies and Analytics
This website uses Google Analytics to understand how visitors use our site. Google Analytics uses cookies — small text files stored on your device — to collect anonymous usage data including pages visited, time spent on the site and general geographic location. No personally identifiable information is collected through analytics cookies. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. Data Retention
We retain enquiry and booking correspondence for up to three years for the purposes of customer service and legal compliance. You may request deletion of your personal data at any time by contacting us at contact@pilgrimagelourdes.com.
6. Your Rights
Under applicable data protection law, you have the right to access, correct or delete personal data we hold about you. You also have the right to object to processing and to data portability. To exercise any of these rights, please contact us at contact@pilgrimagelourdes.com.
Terms of Service
1. Acceptance of Terms
By accessing and using the Pilgrimage Lourdes website and services, you accept and agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services.
2. Pilgrimage Services
All pilgrimage packages, prices and itineraries shown on this website are for information purposes. Confirmed bookings are subject to a separate booking agreement, specific terms, deposit and balance payment schedule. Prices may change. A booking is only confirmed upon receipt of a signed booking form and deposit payment.
3. Accuracy of Information
We make every reasonable effort to ensure the information on this website is accurate and up to date. Sanctuary schedules, ceremony times and accommodation details are subject to change. We recommend confirming operational details directly with the Lourdes Sanctuary (lourdes-infotourisme.com) for your travel dates.
4. Travel Insurance
We strongly recommend that all pilgrims obtain comprehensive travel insurance covering medical expenses, cancellation and repatriation before booking. For pilgrims with pre-existing medical conditions, please ensure your policy provides adequate cover. We are not liable for costs arising from failure to obtain adequate insurance.
5. Limitation of Liability
To the extent permitted by law, Pilgrimage Lourdes shall not be liable for any indirect, consequential or incidental damages arising from the use of this website or our services. Our total liability for any claim arising from a booking shall not exceed the total price paid for that booking.
6. Governing Law
These terms are governed by the laws of France. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Hautes-Pyrénées, France.
7. Contact
Questions about these legal notices may be sent to contact@pilgrimagelourdes.com.